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Frequently Asked Questions

ORDERING What if I don't like my order?
What is your return/exchange policy?
Whoops! I made a mistake in my order (typo or incorrect details)
Can I include a gift message in my order?
Can I see a proof of how my gifts will look before shipping?

PHOTO INFO What makes a good photo?
Can I upload something other than a human, like a pet?

SHIPPING What are the holiday shipping cutoff times?
How long will it take to get my order?
Do you ship internationally?
Can I change my shipping address after I've placed my order?

PRODUCT How is my order packaged?
Do your prints come framed?
What's your printing process?
What's the paper quality?
My street/road is missing from the city map. Why?

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