Return Policy

If your product gets damaged in the mail or during manufacturing, we will see that you get a replacement product or possibly, a refund. Refunds are made on a case-by-case basis, but generally, products that have been kept for longer than 21 days may not be returned. Similarly, we are not responsible for orders that do not arrive on time for a specific occasion/holiday, products that are accidentally ordered/now unwanted, or spelling errors made by the customer. Of course, we want all our customers to be satisfied, and if you have a specific question/case that does not fall within this policy, please send us an e-mail at: hello@customfamilygifts.com

Order Cutoff Time

All orders that are approved by the customer are final. We will not be able to accommodate any edit requests after the artwork has been sent to the printer.

Cancellations

Cancellations may be requested before you receive your proof. Unfortunately, your order may not be eligible for a cancellation if it has already been printed and shipped. 

This is an agreement between you and us, Custom Family Gifts

This website is operated by Custom Family Gifts. Throughout the site, the terms “we”, “us” and “our” refer to Custom Family Gifts. Custom Family Gifts offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your Electronic Footprint with Us 

Browsing customfamilygifts.com, using our contact form or sending emails or the like (i.e.Facebook Page messages) to us or one of it’s affiliates will result in some form of electronic footprint with us and to your consent to use this to receive electronic communications. Also you agree that all agreements, notices, disclosers and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.

Custom Family Gifts does not deliberately gather, either online or offline, personal information from minors (persons under the age of thirteen). If you are under 18, you may use www.customfamilygifts.com only with permission of a parent or guardian.

Refund and Cancellation

Our promise is that we thrive to make our customers happy and we will make exceptions wherever possible to ensure a greatly exceeded experience when buying our product.

1. Once the order was placed and we receive it, we will deliver within 15-30 business days. Generally we are well covered and since our product is manufactured in the United States. At times, we can expect quicker delivery due to our proximity to customers. What we can’t control is that the customer provides us with a correct delivery address during the ordering process. In such cases we won’t be able to guarantee a return if the error was due partly to the purchaser.
2. In the case where our local printing partners are not able to deliver the ordered merchandise for us and they are not able to fulfill their contractual obligations, then we will inform the customer immediately that the product ordered is not available. We want to ensure our support of our American local printing partners so we are often choosing the local suppliers. This means they may need some time to adapt to our high amount of orders but we want to grow with them and support the local community. We will however inform you the customer immediately in case there are any delays, therefore this does not result in a non refundable case.
3. Once the goods are shipped the risk of goods that may be damaged or perished passes on to the buyer, this means that we, Custom Family Gifts will not be liable for any damages caused by the shipping company.
4. Since the merchandise/maps are designed and customized by the user on customfamilygifts.com, there is no right for refund if the design is not due to the standards of the customer/purchaser. In such a case this order is not eligible for a return.
5. If the shipment information provided by the customer was incorrect at the time of order, this results in a case where an order is not eligible for a return for such reasons as delay in shipment, etc.

Shipping detail, returns and right of withdrawal

1. Once you have given us approval of your order, shipping information such as address or name cannot be changed. In the case of an issue with the order please contact us at your earliest convenience (hello@customfamilygifts.com). We are not responsible for notification in such a case and change the order however we will always do our best to help resolve the issue. This means that there are no rights for the user to receive replacement of products in dispute due to an address mistake. All of this is subject to investigation, and will be evaluated on a case-by-case basis.
2. We will review replacement of products or refund requests within 28 days of placed order. If there are product quality issues, a product is missing, customfamilygifts.com will replace such a product with a new product. To issue a refund process based on the aforementioned reasons, customfamilygifts.com can be contacted via our support form. Refund requests will be processed within ten (10) working days. customfamilygifts.com is not responsible when the purchaser has provided inaccurate information, such as wrong customer name or address. In such case the additional costs - such as return shipping or replacement containers need to be carried by the customer.
3. Since every product is individually made once the order is placed there is no right of withdrawal.
4. A note about quality: sometimes your print may differ slightly than what is presented online due to the differences in color of computer or device screens. For example, some colors may come out slightly darker and bolder than what is displayed online. Coloring can change between devices and display settings. By ordering a product with customfamilygifts.com, you are agreeing that you acknowledge this and products attempting to be returned for such reasons may not be eligible for a return. We guarantee a high-quality product, however nuances in colors is not up to our control as every individual may have a different device they view their prospective order on.

Delivery

1. We deliver to users in the US and applicable international countries and the customer is responsible for the cost of delivery, unless otherwise stated. The cost of delivery is additional to the price of the product even though they are included in most cases, however we have the right to charge additional costs in case of the location of the partner. Our standard delivery costs can be found on our checkout confirmation page.
2. We cannot vouch for the date of delivery and hence is not accountable for any delays if a product is delivered after the estimated delivery. The delivery times are based on our shipping partner’s estimations based on their usual delivery times. At any time delivery dates may change based on unforeseeable circumstances which we will do our best to communicate in advance.
3. Full payment of all sums of the products including delivery charges will result in ownership of our products.

Sales tax & Custom

1. If the customer is not located in the United States of America, the customer is responsible for any paying sales tax. We cannot be held responsible for any such tax. Within the United States of America sales tax will be included.
2. Customers outside of the United States of America may be subject to pay custom duties and we will not be held responsible for any such duties.