Refund policy
We want all our customers to be happy, and if you have a specific question/case that does not fall within this policy, please contact us here.
Once an order has been printed and shipped, we can no longer cancel it.
If your order is damaged in the mail or during manufacturing, we will see that you receive a replacement. Refunds are made on a case-by-case basis, but generally, products that have been kept for longer than 21 days may not be returned or refunded.
Similarly, we are not responsible for orders that do not arrive on time for a specific occasion/holiday, products that are accidentally ordered/now unwanted, or spelling errors made by the customer.
We are also not responsible for shipping addresses provided in error.
Regardless of the above policies, we will do what we can to help fix these issues at minimum expense. Just reach out with your issue here by replying to your order emails, or contacting us here.
We take responsibility for your satisfaction when you trust us with your order, and will make exceptions within reason to make it so. This includes taking responsibility for shortcomings of our shipping or production partners.